All you need to know
At Yorkshire Diecast Models, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies.
If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
DELIVERY
Please allow 5-7 business days for delivery after your order is placed.
If you require your items sooner please contact us and we will do our very best to get it to you sooner.
Orders will be sent via Royal Mail first class service
You will be notified when your order has been dispatched. Larger/heavier items will be sent via courier.
THE REST OF THE WORLD
At this moment in time we do not ship outside the UK but plan to in the near future.
CANCELLATIONS
If you would like to amend or cancel you order, please email yorkshirediecastmodels@gmail.com with your order number.
Please note if your order has already been processed or despatched, it may not be possible to cancel.
If the delivery address you enter is incorrect, we will unfortunately have to charge delivery again to resend your order.
Mistypes cannot be rectified after the order has been sent. Please email us asap to change your details.
RETURNS AND REFUND POLICY
Our fabulous no fuss returns policy lasts 30 days.
To be eligible for a return, your item must be unused, in the same condition you received it and in the original packaging.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless faulty. Some of our items are preloved. Please ensure you read the description carefully as items will need to be returned by yourself if misunderstood.
The customer is responsible for paying their own shipping costs for returning unwanted items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over £100, please consider using a trackable shipping service or purchasing shipping insurance.